Política de reembolso
Feminova Return and Refund Policy
Thank you for shopping with Feminova. We strive to ensure your satisfaction with our products. If you are not entirely satisfied with your purchase, we are here to help.
Return Policy
We offer a 15-day return policy, allowing you to return products within 15 days of receiving your order. To be eligible for a return, the item must be:
- Unused and in the same condition as when you received it
- In its original packaging with all tags attached
- Accompanied by the receipt or proof of purchase
Initiating a Return
To start a return, please contact us at support@voulora.zendesk.com. Upon approval, we will provide you with the return address and instructions. Please do not send items back without first requesting a return, as they will not be accepted.
Promotions and Reshipments
If your subscription order included a promotional offer such as Buy 1 Get 1 Free, any reshipments will NOT include the free item or additional promotional items.
Return Shipping
Customers are responsible for return shipping costs. We do not cover the cost of return shipping labels. Ensure that you use a reliable shipping service and retain the tracking information, as we are not liable for lost or undelivered return shipments.
Refunds
Once we receive and inspect your return, we will notify you of the approval status. If approved, we will process your refund to the original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to process and post the refund.
Damages and Issues
Please inspect your order upon reception and contact us immediately at support@tryfeminova.com if the item is defective, damaged, or if you received the wrong item. We will evaluate the issue and take appropriate action to rectify it.
Non-Returnable Items
Certain items cannot be returned, including:
- Perishable goods (e.g., food, flowers, plants)
- Custom products (e.g., special orders, personalized items)
- Personal care goods (e.g., beauty products)
- Hazardous materials, flammable liquids, or gases
We also do not accept returns on sale items or gift cards. If you have any questions or concerns about your specific item, please get in touch with us.
Exchanges
To exchange an item, please return the original item and place a new order for the desired item once the return is accepted.
Incorrect or Incomplete Addresses
We are not liable for orders shipped to incorrect or incomplete addresses provided by the customer. If an order is returned to us due to an incorrect address, our customer support team will assist you in retrieving your item from the local post office or arrange for reshipment at your expense.
Subscription Policy
Subscription Overview
By subscribing to our products, you agree to receive regular shipments of our dietary supplements. Subscriptions are billed on a recurring basis, and by subscribing, you authorize us to charge your payment method for these transactions as described during the subscription process.
Subscription Cancellation
You may cancel your subscription at any time by logging into your account and following the cancellation procedures before your next billing date. If you cancel after being billed for the next shipment, the cancellation will take effect for the following billing cycle, and you will still receive the last shipment you paid for.
Non-Cancellable Orders
Once an order has been billed and processed for shipment, it cannot be cancelled. Please manage your subscription preferences in advance to avoid unwanted charges.
Return of Subscription Orders
Subscription orders can be returned under the same conditions as regular orders. Contact us at support@voulora.zendesk.com to initiate the return process.
Contact Us
For any questions or concerns regarding returns, refunds, or subscriptions, please contact us at support@voulora.zendesk.com. Our support team is here to assist you.
We appreciate your business and are committed to providing a positive shopping experience.